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Got questions? We’ve got answers

We’ve gathered some of the most common questions about transport,

customs, and delivery times to make things easier for you at a glance.

1. Why should I choose PGP Cargo for my shipments from China?

At PGP Cargo, we combine the efficiency of a local freight forwarder in China with the professionalism of a global logistics partner. With our own team on the ground, we avoid intermediaries, reduce delays, and offer transparent, cost-effective shipping solutions tailored to your needs. Whether you ship occasionally or regularly, we ensure a smooth experience from factory to final destination.

2. What freight services does PGP Cargo offer?

We specialize in flexible and reliable logistics solutions from China, including:

  • Sea Freight: Cost-efficient shipping for bulk or less time-sensitive goods.

  • Air Freight: Fast and secure delivery for urgent or high-value cargo.

  • Door-to-Door: From pickup at your supplier's location to final delivery at your address, we manage the entire journey, including customs.

3. What does the shipping process with PGP Cargo look like?

Here’s how it works:

  1. Your supplier prepares the goods and required documents.

  2. We coordinate pickup and delivery to our warehouse in China.

  3. We check dimensions and weight, verify everything with you, and issue the shipping invoice.

  4. We handle export clearance and dispatch via sea or air.

  5. Once cleared at destination, we deliver the goods to your address.

You stay informed at every step.

4. What if my supplier doesn’t have a Chinese export license?

No problem. If your supplier cannot export directly, we can act as the official exporter of record in China. We also collaborate with licensed partners when needed to ensure your shipment complies with local export regulations, without delays or legal risks.

5. How can I track my shipment with PGP Cargo?

We offer real-time tracking and proactive communication throughout the shipping process. You’ll receive updates on key milestones , from pickup to customs clearance and delivery, so you’re never left wondering where your goods are.

6. Do I need insurance for my cargo?

While not mandatory, we strongly recommend cargo insurance,

especially for high-value items.

PGP Cargo can assist you in securing full coverage for added peace of

mind in case of loss, damage, or unforeseen delays.

7. How do I know which shipping method is best for me?

When requesting a quote, tell us about your priorities, urgency, budget, type

of product, and delivery location. Based on this, our team will recommend the best option

for your specific needs: sea freight,

air freight, or door-to-door.

8. Can I consolidate shipments from multiple suppliers?

Absolutely. PGP Cargo offers consolidation services from multiple suppliers within China. We receive and group your goods at our warehouse to ship everything together, helping you save on costs and streamline customs clearance at destination.

9. Do you offer DDP (Delivered Duty Paid) shipping?

Yes, we can handle DDP shipments to selected countries. That means we take care of the entire process, including import duties and final delivery, so your buyer receives the goods without any hassle. Contact us to check availability for your destination.

10. What Incoterms does PGP Cargo work with?

We commonly work with EXW, FOB, CFR, and DDP terms, depending on your needs and your supplier’s capabilities. If you're unsure which one is best for your case, we’ll be happy to advise you.

11. Which countries do you ship to?

We ship from China to most countries in Europe, North America, Latin America, the Middle East, and Southeast Asia. Let us know your destination, and we’ll confirm transit time and availability.

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